Legal

Privacy Policy

Last updated: July 24, 2026

Introduction

Venway Real Estate ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at venwayre.com, use our resident portal, or interact with our services.

Information We Collect

Information You Provide

  • Contact information: name, email address, phone number, and mailing address
  • Account information: login credentials for our resident portal
  • Lease and tenancy information: unit details, lease terms, and payment history
  • Maintenance requests: descriptions of issues, photographs, and contact preferences
  • Communications: messages sent through our portal or email

Information Collected Automatically

  • Usage data: pages visited, time spent on pages, and navigation patterns
  • Device information: browser type, operating system, and IP address
  • Cookies: session cookies for authentication and site functionality

How We Use Your Information

We use the information we collect to:

  • Manage your tenancy, lease, and rental payments
  • Process and respond to maintenance requests
  • Send emergency and operational notifications via email or SMS
  • Communicate about your account, property updates, and community information
  • Improve our website and resident services
  • Comply with legal obligations

SMS and Text Messages

We may send SMS text messages to residents who have opted in to receive notifications. These messages may include:

  • Maintenance and work order status updates
  • Lease renewal and expiration reminders
  • Property alerts and emergency notifications
  • Account and payment reminders

Opt-In

SMS messaging is optional and requires your explicit consent. You may opt in during portal account activation or at any time from the Settings page in your resident portal. By opting in, you consent to receive text messages from Venway Real Estate at the phone number on file.

Opt-Out

You may opt out of SMS messages at any time by:

  • Replying STOP to any text message from us
  • Unchecking "Text message notifications" in your portal Settings page
  • Contacting us at [email protected] or (424) 440-3326

Message Frequency and Rates

Message frequency varies based on your account activity. Standard message and data rates may apply depending on your mobile carrier plan. We do not charge any fees for SMS messages beyond your carrier's standard rates.

We also use SMS text messaging internally to send emergency maintenance alerts to our property management staff.

Information Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with:

  • Service providers: third-party vendors that help us operate our business (e.g., payment processors, email services, maintenance contractors)
  • Legal compliance: when required by law, regulation, or legal process
  • Property owners: as necessary for property management operations

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Lease-related records are retained in accordance with California landlord-tenant regulations.

Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information
  • Opt out of certain communications
  • Request a copy of the data we hold about you

California residents may have additional rights under the California Consumer Privacy Act (CCPA). To exercise your rights, contact us at [email protected].

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us: